At the heart of Nova’s day-to-day operations is Sheila, our experienced Sales Office Manager, who plays a vital role in keeping everything running smoothly, especially when things don’t go to plan.

With years of service at Nova, Sheila has built strong, long-standing relationships with many of our customers, particularly within the social housing sector. She works closely with site managers, account managers, and our internal teams to ensure communication is clear, deliveries stay on track, and any issues are resolved quickly and effectively.

Sheila leads our sales and counter teams, managing everything from staff cover and production queries to last-minute changes on site. Known for her straight-talking, proactive approach, she’s the go-to person for solving problems, whether it’s a missed measurement, a delayed delivery, or a request for urgent support.

“Good customer service means being honest, responsive, and solutions-focused,” says Sheila. “If there’s bad news, I’d rather pick up the phone and deal with it straight away. Don’t procrastinate, fix it and move on.”

Sheila embodies the Nova ethos: being proactive, going above and beyond, and developing genuine, day-to-day relationships with our customers. From coordinating after-sales support to arranging emergency deliveries or sending a team member to site, Sheila and her team are committed to delivering a service that’s as reliable as our products.

Because for us, it’s not just about what we deliver, it’s about how we support you every step of the way.